Refund policy

At Karisa Moments, we want you to be satisfied with your purchase. Because our orders are prepared for local pickup, we encourage customers to check their items carefully at the time of pickup.

We accept returns on eligible items within 14 days of the original pickup date. Items must be unworn, unused, unwashed, and in their original condition with any original tags attached. Items that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return.

If you receive an item that does not fit or you would prefer a different available size or style, you may request an exchange within 14 days of pickup. Exchanges are subject to product availability.

If your order contains an incorrect or damaged item, please contact us as soon as possible after pickup at support@karisamoments.com. We will review the issue and work with you to provide an appropriate solution.

Once an approved return is received and inspected, we will process the applicable refund to the original payment method. Refund processing times may vary depending on your payment provider or financial institution.

Karisa Moments currently operates as a pickup-based store. We do not offer shipping or delivery for orders placed through our website. Customers are responsible for collecting their orders from the designated pickup location.

If you have questions about a return, exchange, or refund, please contact Karisa Moments at support@karisamoments.com or visit us at 116 Thompson Ln, Millheim, PA 16854.

We reserve the right to refuse a return or exchange if the item does not meet the conditions described in this policy.